At Mila Hiker, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may request a return or refund under the conditions below.
1. Return Eligibility
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You may request a return within 7 days of receiving your order.
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The item must be unused, in its original packaging, and in the same condition as received.
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Proof of purchase (order confirmation or receipt) is required for all returns.
2. Non-Returnable Items
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Used, damaged, or altered items will not be accepted.
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Clearance or final sale products are not eligible for returns or refunds.
3. Return Process
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To request a return, contact us at [email protected] within 7 days of delivery.
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Once approved, you will receive instructions for returning the product.
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Customers are responsible for return shipping costs unless the item was defective or incorrect.
4. Refund Policy
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Since we only accept Cash on Delivery (COD) payments, refunds will be processed as:
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Cash refund at delivery pickup (if applicable), or
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Bank transfer/mobile wallet refund once the returned item is received and inspected.
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Refunds will be issued within 7–10 business days after the return is approved.
5. Exchanges
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If you prefer, you may request an exchange for a product of equal value instead of a refund (subject to availability).
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Exchange requests must also be made within 7 days of receiving the product.
6. Damaged or Wrong Items
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If you receive a defective, damaged, or incorrect item, please contact us immediately at [email protected].
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Mila Hiker will cover the return shipping costs for such cases and provide a replacement or full refund.
7. Contact Us
For return and refund requests, please email us at:
📧 [email protected]